The Shopify support software field guide
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8 products
First-party records.No hands-on tests yet.
| Product / primary use | Billing structure | Finnish evidence | Shopify evidence | Select |
|---|---|---|---|---|
Gorgias AI AgentGorgias AI Agent uses store knowledge and configurable actions to handle shopping and post-purchase support conversations for connected Shopify stores. 2026-10-22 · source snapshot | The live pricing page shows a monthly Starter Helpdesk + AI Agent bundle at $40/month including 50 helpdesk tickets and 30 automated interactions ($10 Helpdesk + $30 AI Agent). AI charges are additional to helpdesk usage: one AI-resolved ticket can count toward both allowances. Do not treat the advertised per-interaction amount as the full bill.Numeric calculator fields are deliberately null: the live pricing cards show 30 included interactions on Starter, whereas the vendor AI-pricing blog says plans include 90 to 2,500+ interactions; a universal current AI allowance/overage schedule could not be reconciled. | Not verifiedNo language-quality test | DocumentedView source → | |
Help ScoutHelp Scout offers a support inbox with a Shopify order sidebar and a built-in AI agent, Scout, within its Envoy automation tools. 2026-10-22 · source snapshot | Envoy is a $0.75-per-resolution add-on; the pricing toggle shows Standard at $30/user/month monthly or $25/user/month annually. Neither seat price nor the outcome price is the complete bill.baseMonthly is null because seat count, plan eligibility, and complete recurring base for the intended deployment were not established; minimumUnits and includedUnits are not inferred as zero. | Not verifiedNo language-quality test | DocumentedView source → | |
Intercom FinIntercom Fin for Ecommerce combines shopping assistance and customer support using a native Shopify connection, store content and configurable Procedures. 2026-10-22 · source snapshot | Fin for Ecommerce documents $0.99 per resolution (USD). Intercom pricing adds paid helpdesk seats when using the Intercom helpdesk; Fin with an existing helpdesk is a different, no-seat-cost offer with a minimum monthly commitment. The $0.99 AI outcome is not a complete Shopify support bill.Numeric calculator fields are deliberately null because no single complete plan/billing scope is selected. The public page mixes helpdesk-seat plans, an annual new-customer promotion, and existing-helpdesk Fin; it describes the commitment as e.g. 50 outcomes rather than a universally binding minimum. | DocumentedNo language-quality test | DocumentedView source → | |
KustomerKustomer combines a customer-support platform with customer-facing Concierge AI and configurable AI automations using customer context. 2026-10-22 · source snapshot | The current direct pricing page provides customized pricing rather than a public rate. The Shopify listing still displays Enterprise from $89/user/month and Ultimate $139/user/month, but these figures do not establish current Concierge/AI costs or commitment terms.All normalized amounts and quantities are null: no current public direct AI price, complete platform base, minimum, or included allowance was established. | Not verifiedNo language-quality test | DocumentedView source → | |
Re:amazeRe:amaze includes an AI Agent that answers customer conversations from configured support knowledge and connected Shopify product and order data. 2026-10-22 · source snapshot | For the explicitly scoped monthly Basic plan with one paid user, Re:amaze is $29 per team member per month with 5 AI Agent resolutions per user seat; additional resolutions are $0.85 each. Pro is $49 with 10 included resolutions per user and Plus is $69 with 20; those are different plan scopes, not allowances at the Basic price.Numeric fields describe only monthly Basic with one user: baseMonthly is the seat fee, includedUnits is the per-seat monthly AI allowance, and unitPrice applies only above that allowance. Team size scales both subscription cost and allowance. | Not verifiedNo language-quality test | DocumentedView source → | |
RichpanelRichpanel provides an ecommerce support helpdesk whose AI can handle order and subscription requests through configured actions. 2026-10-22 · source snapshot | Rendered Pro pricing and the Shopify listing agree on $69/agent/month equivalent paid as $828 annually. Shopify separately lists $89/month and $89 per additional user. The actual unresolved annual base/packaging conflict is the direct pricebook's $99/seat/month annual no-tier offer versus annual Pro, not the monthly-versus-annual term difference. Rendered AI pricing is $0.20 per AI-handled conversation; the pricebook instead describes an approximately $0.20 model-dependent meter with a $200/month AI minimum. Numeric calculator fields remain null.The rendered Pro annual offer and Shopify's $828/year option match; the monthly-versus-annual billing terms, including Shopify's $89/month, are not themselves a pricing conflict. The unresolved base/packaging conflict is $99/seat/month on an annual no-tier commitment in the direct pricebook versus the $69/agent/month annual Pro offer. Do not combine these offers into a single preset. | Not verifiedNo language-quality test | DocumentedView source → | |
Tidio LyroTidio Lyro is an AI support agent that answers using supplied knowledge and offers Shopify product recommendations and configurable order-status actions. 2026-10-22 · source snapshot | The live vendor pricing page shows Lyro from $39/month for 50 Lyro AI conversations with monthly billing, or $32.50/month in its annual view. The Shopify listing also shows $39/month but says reach up to 200 Lyro conversations, so the included quota is not reconciled. A Lyro conversation is counted after at least one AI reply, not only on successful resolution.Numeric calculator fields are deliberately null because current first-party pricing-page and Shopify-listing quota descriptions conflict (50 versus up to 200 at the advertised $39 starting point). No per-resolution equivalent or marginal unit rate is calculated. | DocumentedNo language-quality test | DocumentedView source → | |
Zendesk AI agentsZendesk AI agents provide automated support through messaging, email and voice alongside Zendesk support plans. 2026-10-22 · source snapshot | The live price table shows Suite Team at $55/agent/month paid yearly, committed automated resolutions at $1.50 and pay-as-you-go at $2.00, with allowances varying by plan and seat count; current documentation also distinguishes resolution tiers and legacy billing platforms. Numeric calculator fields are withheld until account billing scope is confirmed.Per-outcome charges are additional to the applicable seat plan, not the total cost. | DocumentedNo language-quality test | DocumentedView source → |
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