Before you buy / native-first screen
Maybe you do not
need another tool.
Shopify Inbox is listed as free. Its documented agent answers product questions, recommends products, looks up orders after sign-in and adds items to a cart through storefront chat.[1][2] This screen checks a few documented requirements—not actual availability, security or answer quality in your store.
Documented requirements and limits
The official guide requires installed Inbox, an active online store, new customer accounts and a Basic, Grow, Advanced or Plus plan. It says the agent only operates within the online store's chat widget.[1] Refund/cancellation automation is not established by that guide; absence of documentation is not proof a capability is impossible.
Human handoff is documented when staff are available. Otherwise, the agent supplies the store's sender email address so the customer can email the store; this is not autonomous email support or guaranteed ticket creation. You remain responsible for the accuracy of answers. Review the guide's AI disclosure and privacy-policy requirements before activation; this page is not legal advice.[1] “Free” is the app listing price, not a claim that Shopify itself or staff time is free.[2]
Evidence snapshot
- [1] Assigning your Inbox agent to conversations
Retrieved 2026-10-23 · see research/market for exact acquisition time
It only operates within your online store's chat widget.
Your store uses new customer accounts. The Inbox agent doesn't work with legacy customer accounts.
- [2] Shopify Inbox listing
Retrieved 2026-10-23 · listed Free