Public beta
SUPPORT
LEDGER

Product evidence / not a review

Re:amaze

Re:amaze includes an AI Agent that answers customer conversations from configured support knowledge and connected Shopify product and order data. [1][2]

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Document-based record. Not independently product-tested.

Source excerpts below support vendor claims. They do not prove performance, compliance or suitability for your store.

SHOPIFY
The vendor describes a native Shopify integration, and the AI Agent overview explicitly lists Shopify product and order data as knowledge sources. General inbox refund/cancellation controls are documented separately and are not assumed to be autonomous AI actions. [3][1]
CHANNELS / DOCUMENTED SAMPLE
web chat, email, SMS (Pro/Plus helpdesk channel scope) [1][5]
AUTOMATION SCOPE
The AI Agent automatically answers using FAQ articles, response templates, custom AI context, external URLs and connected store product/order information. Knowledge sources and active email/SMS channels are configurable. [1][2]
HUMAN CONTROL
Administrators can choose knowledge sources, response guidelines and active channels; AI Pre-Filters keep matching conversations away from the AI Agent for team handling. Overage can be disabled, with classic chatbots documented as a no-cost fallback. [2][4][6]
FINNISH EVIDENCE
No explicit Finnish AI Agent support statement or Finnish-specific quality evidence was verified in the fetched vendor overview/settings documents or targeted vendor-domain searches. This is an evidence gap, not a claim that Finnish is unsupported; no Finnish conversation was tested. [1][2]
PERFORMANCE
No hands-on product test has been run.

Pricing structure

For the explicitly scoped monthly Basic plan with one paid user, Re:amaze is $29 per team member per month with 5 AI Agent resolutions per user seat; additional resolutions are $0.85 each. Pro is $49 with 10 included resolutions per user and Plus is $69 with 20; those are different plan scopes, not allowances at the Basic price. [5][6][7]

This is not a quote or complete bill. Confirm current terms, required plans and minimums with the vendor. The custom cost lab does not use these records as automatic presets.

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Primary-source evidence

  1. [1] AI Agent: Overview and Setup - Re:amaze

    https://support.reamaze.com/kb/using-the-ai-agent/how-to-use-the-re-amaze-ai-agent

    Retrieved 2026-10-22T21:48:36.978193+00:00

    What is the AI Agent? The Re:amaze AI Agent is an AI-powered support system that automatically handles customer conversations using knowledge sources within Re:amaze. Because the Agent is powered by AI, it can deliver more natural and conversational responses that feel genuinely helpful to customers. The AI Agent can understand context, interpret nuance, and adapt its responses based on each customer’s unique situation. The AI Agent can assist cu… [excerpt]
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    What is the AI Agent? The Re:amaze AI Agent is an AI-powered support system that automatically handles customer conversations using knowledge sources within Re:amaze. Because the Agent is powered by AI, it can deliver more natural and conversational responses that feel genuinely helpful to customers. The AI Agent can understand context, interpret nuance, and adapt its responses based on each customer’s unique situation. The AI Agent can assist customers across Chat, Email, and SMS channels. What information does the AI Agent use? The AI Agent brings all your support knowledge together in one place, drawing from your most valuable resources to deliver smart, helpful responses. When enabled, it becomes your primary chatbot and draws information from: FAQ articles - Help Center content available to the AI Agent Response templates - Pre-written responses your team has created Custom AI context - Custom instructions and external URLs you've added in AI Settings Shopify products/orders - Product details and order information (if you use Shopify) WooCommerce products/orders - Product details and order information (if you use WooCommerce) The AI Agent uses these sources to answer customer questions in real-time without requiring manual intervention from your team. You can also choose which knowledge sources the AI Agent should use or exclude through your AI Settings configuration.
  2. [2] AI Agent: Overview and Setup - Re:amaze

    https://support.reamaze.com/kb/using-the-ai-agent/how-to-use-the-re-amaze-ai-agent

    Retrieved 2026-10-22T21:48:36.978193+00:00

    Customize your AI Settings You can manage your AI Agent and other AI-powered features from your AI Settings. Go to AI > AI Manage Bots > Custom AI Context. From here, you can: Choose an AI personality, such as Professional, Cheerful, or Laid-back Add response guidelines to shape how the AI responds to customers Add external URLs the AI Agent can reference Choose which knowledge sources the AI Agent should use Prepare your content For best results… [excerpt]
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    Customize your AI Settings You can manage your AI Agent and other AI-powered features from your AI Settings. Go to AI > AI Manage Bots > Custom AI Context. From here, you can: Choose an AI personality, such as Professional, Cheerful, or Laid-back Add response guidelines to shape how the AI responds to customers Add external URLs the AI Agent can reference Choose which knowledge sources the AI Agent should use Prepare your content For best results, make sure your support content reflects your current policies, products, and processes. Make sure you have: Published FAQ articles covering your most common customer questions Product listings with accurate details, if applicable Updated website content that reflects your current policies and offerings The AI Agent works immediately after enabling, but the quality of its responses depends on the quality of your content. Learn how to optimize your knowledge sources here: Optimizing Your Help Center for AI: Best Practices. Enable the AI Agent To the enable the AI Agent: Go to AI > Manage Bots > AI/Chatbots. Toggle on Re:amaze AI Agent. Once enabled, the AI Agent becomes your active bot for chat. From this page, you can also choose which channels the AI Agent is active on. You can enable one or more SMS and email channels, including multiple channels if you manage different brands.
  3. [3] Shopify and Re:amaze

    https://www.reamaze.com/integrations/shopify

    Retrieved 2026-10-22T21:48:37.033510+00:00

    Shopify See and manage customer orders, process refunds, and create draft orders How it works with Re:amaze This is a native integration with Re:amaze and allows you to streamline customer service conversations by accessing customers’ Shopify order information and data. This integration will also allow you to add Re:amaze embeddable widgets such as live chat, automated messaging, contact forms, and FAQs directly to your Shopify storefront without… [excerpt]
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    Shopify See and manage customer orders, process refunds, and create draft orders How it works with Re:amaze This is a native integration with Re:amaze and allows you to streamline customer service conversations by accessing customers’ Shopify order information and data. This integration will also allow you to add Re:amaze embeddable widgets such as live chat, automated messaging, contact forms, and FAQs directly to your Shopify storefront without any coding or altering of theme templates. Re:amaze utilizes Shopify’s API for one-click publishing of widgets! You’ll also be able to leverage powerful Shopify dynamic variables to create automated response templates and workflows to reply to customers instantly. The Shopify integration also enables Shopify rules so you can create precise customer segmentation. What you can do with Shopify Showing all orders Able to page through orders Pin an order to a conversation Showing items purchased Showing fulfillments and refund information Showing order status (archived, cancelled, etc.) Ability to refund each order Ability to cancel each order Create draft orders so customers can pay directly Contact page shows the same shopify information for that contact for all connected Shopify stores Better Facebook Messenger integration such as detecting Shopify customer based on Messenger order status messages, able to suggest email contacts that belong to the Facebook contact based on that information Create automated messages with dynamic variables Use Shopify rules for automated segmentation and customer messaging
  4. [4] AI Pre-Filter: Overview and Setup - Re:amaze

    https://support.reamaze.com/kb/automation/ai-pre-filter-overview-and-setup

    Retrieved 2026-10-22T21:51:09.925066+00:00

    Any conversation that matches a pre-filter will not be handled by the Reamaze AI agent. This applies across all filters, regardless of which action or tag you use. Pre-filters also take priority over Workflows. If a conversation matches both, the Pre-Filter runs and the Workflow is skipped. Use AI Pre-Filter to Route Conversations to Your Team Because the AI agent doesn't participate in pre-filtered conversations, this is a great way to deliberat… [excerpt]
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    Any conversation that matches a pre-filter will not be handled by the Reamaze AI agent. This applies across all filters, regardless of which action or tag you use. Pre-filters also take priority over Workflows. If a conversation matches both, the Pre-Filter runs and the Workflow is skipped. Use AI Pre-Filter to Route Conversations to Your Team Because the AI agent doesn't participate in pre-filtered conversations, this is a great way to deliberately route conversations to your human team. This is useful when certain topics are too sensitive or simply better handled by a person first. For example, you can use this for billing or payment issues, cancellation requests, or VIP and high-value customer inquiries.
  5. [5] Re:amaze Pricing

    https://reamaze.com/pricing

    Retrieved 2026-10-22T21:48:36.632765+00:00

    Basic $29 per Team Member per Month $29 $26 .10 per Team Member per Month billed Annually Unlimited Email Inboxes Live Chat Social Media Channels Public/Internal FAQ Workflow Automation (Macros) Response Templates Website Integration Chatbots Cues (Proactive Messages) Basic Reporting Re:amaze AI Agent Pro $49 per Team Member per Month $49 $44 .10 per Team Member per Month billed Annually All of the features in Basic Manage Multiple Brands in one… [excerpt]
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    Basic $29 per Team Member per Month $29 $26 .10 per Team Member per Month billed Annually Unlimited Email Inboxes Live Chat Social Media Channels Public/Internal FAQ Workflow Automation (Macros) Response Templates Website Integration Chatbots Cues (Proactive Messages) Basic Reporting Re:amaze AI Agent Pro $49 per Team Member per Month $49 $44 .10 per Team Member per Month billed Annually All of the features in Basic Manage Multiple Brands in one Account Live View of Site Visitors Advanced Reporting SMS and Voice Channels Custom Hosted Domain Customizable Email Appearance AI Intents Status Page Our most popular plan Plus $69 per Team Member per Month $69 $62 .10 per Team Member per Month billed Annually All of the features in Pro
  6. [6] How AI Agent Resolutions Are Counted and Billed - Re:amaze

    https://support.reamaze.com/kb/using-the-ai-agent/how-ai-agent-resolutions-are-counted-and-billed

    Retrieved 2026-10-22T21:48:36.803222+00:00

    What counts as a resolution? A resolution is defined as a conversation thread that is handled entirely by the AI Agent and does not escalate to a human agent. A resolution is counted once per conversation thread Multiple messages within the same conversation count as a single resolution Conversations escalated to a human agent are not counted as resolutions How many AI Agent resolutions are included? AI Agent usage is included with Plus, Pro, and… [excerpt]
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    What counts as a resolution? A resolution is defined as a conversation thread that is handled entirely by the AI Agent and does not escalate to a human agent. A resolution is counted once per conversation thread Multiple messages within the same conversation count as a single resolution Conversations escalated to a human agent are not counted as resolutions How many AI Agent resolutions are included? AI Agent usage is included with Plus, Pro, and Basic plans based on the number of user seats in your account. Basic plan: 5 resolutions per user seat Pro plan: 10 resolutions per user seat Plus plan: 20 resolutions per user seat For example, if you are on the Pro plan with 5 user seats, your account would include 50 AI Agent resolutions per month (10 resolutions × 5 seats). What happens if I exceed my included resolutions? If your account uses more resolutions than what is included with your plan, additional resolutions are billed at $0.85 per resolution. Classic Chatbots can continue operating as a fallback at no cost when Usage Overage is turned off. To enable or disable Usage Overage, navigate to Settings > AI Settings. You can monitor AI Agent usage and manage overage settings from: AI Agent / Chatbot Settings page Subscription Plan page Note: Volume plans do not include seat-based usage limits. All resolutions are billed at a flat rate of $0.85 per resolution.
  7. [7] Re:amaze AI Helpdesk & Chat - Convert more customers w/ AI powered helpdesk and live chat | Shopify App Store

    https://apps.shopify.com/reamaze

    Retrieved 2026-10-22T21:53:34.625777+00:00

    Re:amaze Basic $29 / month or $313.20/year and save 10% $29 per additional staff user. Ticket volume based options with unlimited users and annual plans available. Features Unlimited Email Inboxes Social Integrations Live Chat and Chatbots (unlimited) 5 AI Agent resolutions per user/mo Trainable AI Intents Workflows and Macros FAQ 1K Free Push Notifications 14-day free trial Re:amaze Pro $49 / month or $529.20/year and save 10% $49 per additional… [excerpt]
    Read full source quote
    Re:amaze Basic $29 / month or $313.20/year and save 10% $29 per additional staff user. Ticket volume based options with unlimited users and annual plans available. Features Unlimited Email Inboxes Social Integrations Live Chat and Chatbots (unlimited) 5 AI Agent resolutions per user/mo Trainable AI Intents Workflows and Macros FAQ 1K Free Push Notifications 14-day free trial Re:amaze Pro $49 / month or $529.20/year and save 10% $49 per additional staff user. Ticket volume based options with unlimited users and annual plans available. Features Basic Features + Multi-Store SMS and VOIP Integrations Live View Advanced Reports Custom Domains Status Page 10 AI Agent resolutions per user/mo 14-day free trial Re:amaze Starter $59 / month Includes 500 responded conversations. Additional conversations available in 100-count packs for $15. 14-day free trial Re:amaze Plus $69 / month or $745.20/year and save 10% $69 per additional staff user. Ticket volume based options with unlimited users and annual plans available. Features Basic + Pro + Staff Reports, Roles, Shifts, Days Off Departments Satisfaction Surveys FAQ History Co-Browse 2K Free Push Notifications 20 AI Agent resolutions per user/mo 14-day free trial All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.